Shipping & Return

Carriers

We will happily take care of the shipping, unless specified prior to shipping by the customer. Please note that for special delivery and expedited shipping requests, there may be additional fees.

If you are unable to receive deliveries from one or more of our standard carriers, simply contact us prior to or immediately upon placing your order so our shipping department can choose the best carrier for your address.

Shipping fees are non-refundable.

Shipping Options

We are happy to offer expedited, second day, next day, and international shipping options. Please note, a shipping quote needs to be prepared individually for each order and shipping address.

Our goal is to ensure your order is delivered as quickly as possible. Our shipping specialists will find the shortest possible transit time to your address, regardless of cost to us!

 

Returns

We offer a 30 day money back guarantee. We also offer replacements for the remainder of your 12 month warranty.

Refunds (if applicable)

After we receive and inspect returned items, you will get an email confirmation about the returned item. We will also notify you as to the status of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment. Please allow 24-48 hours for these changes to be reflected on your account. Please note, turn around times many vary among financial institutions.

Exchanges (if applicable)

Every amplifier comes with a 12 month warranty starting from the date of purchase. The warranty covers everything but loss or stolen items.

If you need to replace a broken or defective amplifier, please email us at service@jhhearingaids.com or give us a call at (800) xxx-xxxx. Please note that the defective or broken amplifier must be returned to us or your warranty will be voided.

Sale Items (if applicable)

At this time, we can not offer refunds on sale or clearance items. Only regular priced items may be refunded. If your order arrives damaged please contact customer service at service@jhhearingaids.com or give us a call at  (800xxx-xxxx.

Late or Missing Refunds (if applicable)

Once your return has been accepted your money will be refunded. This will be reflected on your account within 24-48 hours. If your refund is not present after 24-48 hours, please contact your bank. If you’ve done all of this and you still have not received your refund, please contact us at service@jhhearingaids.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate to www.jinghaomedical.com will be mailed to you.

At this time, we do not refund items to anyone other than the purchaser, unless indicated as a gift and mailed directly to purchaser. If the item wasn not marked as a gift when purchased, or the person who gifted it had the order shipped to themselves to give to you later, we will send a refund to them. 

Return Address

To return your product, mail product to:

XXX USA

Shipping Cost

You will be responsible for paying for your own shipping costs for any returned items. Shipping costs for returned items are non-refundable. If you are approved for a refund, the cost of the return shipping will be deducted from your refund.

Length of Time to Receive Replacement

Replacement times may vary, depending on where you live.

Tracking Your Return

Return tracking is your responsibility. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee returned item.